FAQ

You can easily place an order by visiting the product page on our website and selecting your preferred payment method, either Cash on Delivery (COD) or online payment.

We offer a wide range of payment options including UPI, Debit/Credit Cards, Digital Wallets, and Net Banking for your convenience.

As we are furniture manufacturers and start production immediately after order confirmation, modifications may be possible with additional costs. Cancellations are not allowed once manufacturing begins. In such cases, we reserve the right to retain the booking amount if the product is ready for delivery.

Yes, we will assist you to install the template if needed

We strive to dispatch products within 5-7 days of the timeline. However, exceptional situations like transport strikes, riots, or natural calamities may cause delays. We'll keep you updated about your product status in such cases.

Currently, we do not offer international shipping services.

We offer free delivery for the first attempt to your shipping address. For missed deliveries, an extra charge applies for subsequent installation visits.

Most of our furniture comes with tools for self-assembly. For large furniture in select Tier 1 cities, we can arrange assembly through third-party providers for an additional charge. Contact us at +91-9193333233 for this service.

We primarily use Sheesham, Sagwan, Jamun, Neem, and Mango wood for our furniture. Specific material details are mentioned on each product page.

Yes, we offer customization options for size, material, fabric, and design. Custom orders require a 50% advance payment and are non-cancellable.

For wooden furniture, regular dusting and occasional polishing are recommended. Avoid direct sunlight and excessive moisture. For upholstered items like sofas, dry cleaning is advised.

Please refer to our return policy page for details.

We offer limited warranties on our products.

The warranty terms and duration are subject to the specific item and are mentioned on the product page.

If you receive a damaged product, please inform the delivery personnel immediately and contact us at support@woodencrest.com or +91-9193333233 with photographic and video evidence. We'll assess the issue and provide a solution within 1-2 business days.