Upon placing your order, you will receive an order confirmation email.
Manufacturing time ranges from 5 to 15 working days, depending on the size and volume of your order.
We require a 20% advance payment of the total order value at the time of confirmation. This is necessary due to the custom nature and high value of our furniture products.
The exact manufacturing time and estimated delivery date will be communicated to you after order confirmation.
We will keep you updated on the manufacturing process through WhatsApp, sharing photos and videos to ensure your satisfaction.
Payment Options
We offer Cash on Delivery (COD) for all orders, with the exception of the 20% advance payment required at confirmation.
Shipping and Delivery
Delivery typically takes 5 to 7 working days after the item has been shipped from our facility.
All furniture is securely packed in wooden frames to ensure safe transportation.
In case of unnatural events or unforeseen circumstances, delays may occur. We will keep you informed of any changes to the delivery timeline.
Delivery Attempts and Charges
We will make two delivery attempts to ensure you receive your furniture.
If the first delivery attempt fails due to customer-related issues, we will schedule a second attempt at no additional cost.
If the second delivery attempt also fails due to customer-related issues (e.g., customer unavailability, incorrect address), we will deduct the 20% advance payment to cover our manufacturing and shipping costs.
It's crucial to provide accurate delivery information and ensure someone is available to receive the furniture during the scheduled delivery time.
Damage and Replacement
In the rare event that you receive damaged furniture, please document the damage with photos or videos at the time of delivery.
Contact our customer service immediately with the evidence of damage.
We will offer a replacement for damaged items at no additional cost to you.
The replacement product may require the same manufacturing time as the original order.
In cases where we are unable to provide a replacement, we may offer a refund. However, our primary goal is to ensure you receive the furniture you ordered in perfect condition.
Manufacturing Delays
In rare cases of exceptional circumstances (e.g., natural calamities, transport strikes), manufacturing and delivery times may be extended.
We will keep you updated about any delays and prioritize your order for the earliest possible delivery.
Large Item Handling
Our delivery team will assist with bringing the furniture into your home and basic assembly if required.
For wall-mounted items or items requiring special installation, additional charges may apply. These will be communicated at the time of order placement.
Returns and Refunds
Due to the custom nature of our furniture, we have a limited return policy.
In case of manufacturing defects or significant damage during shipping, we will assess the situation and offer an appropriate solution (repair, replacement, or refund).
Any refund process will only be initiated after the item has been picked up from your premises.
Customer Responsibilities
Ensure that you provide accurate delivery information and are available during the scheduled delivery time.
Make sure there is adequate space and access for large furniture items to be delivered into your home.
Inspect the furniture thoroughly at the time of delivery and report any issues immediately.
By placing an order with Wooden Crest, you agree to the terms of this Shipping & Delivery Policy. If you have any questions or concerns, please contact our customer service team.
