Grievance Redressal Mechanism
At Wooden Crest, we are committed to providing excellent customer service and addressing any concerns or complaints promptly and efficiently. In accordance with Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011, we have established a Grievance Redressal Mechanism to handle and resolve any issues you may encounter.
Grievance Officer
As per the provisions of the IT Rules, we have appointed a Grievance Officer to address your concerns:
Name: Mohd Usman
Email: woodencrest919@gmail.com
How to File a Complaint
If you have any grievances or complaints regarding our products, services, or any aspect of your experience with Wooden Crest, please follow these steps:
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Send an email to our Grievance Officer at woodencrest919@gmail.com
- Clearly state the nature of your complaint or concern in the email
- Provide any relevant details, including order numbers, dates, and specific issues
- Include your contact information for follow-up
Our Commitment
We assure you that:
- All complaints will be acknowledged within 24 hours of receipt.
- We will thoroughly investigate each complaint and provide a resolution or update within 15 days.
- Your privacy and personal information will be protected throughout the process.
We value your feedback and are dedicated to continually improving our services. Thank you for choosing Wooden Crest for your furniture needs.