Orders can be cancelled within 24 hours of placement without penalty.
For cancellations made after 24 hours but before manufacturing begins, a 2% cancellation fee will apply.
Once manufacturing has started, orders cannot be cancelled due to the custom nature of our furniture.
Products purchased on discount or during sales cannot be cancelled.
Returns and Refunds
We have a strict no-return policy for custom-made furniture due to its personalized nature.
In case of manufacturing defects or damage during shipping, please contact us within 72 hours of delivery with photos/videos of the issue.
We will assess the damage within 72 hours and provide a solution, which may include repair, replacement, or refund at our discretion.
Refunds, if approved, will be processed within 2-3 business days after we receive and inspect the returned item.
Refunds will be issued to your original payment method or NEFT. In exceptional cases where a bank refund is processed, a 2% payment gateway charge will be deducted.
For refused deliveries, a 20% restocking fee will be deducted from the refund amount.
Advance Payment and COD Orders
We require a 20% advance payment on all orders due to the custom nature of our furniture.
This advance is non-refundable once manufacturing has begun.
For COD orders, the 20% advance payment is required to secure the order.
Manufacturing and Delivery
Manufacturing time ranges from 5 to 15 working days, depending on the order size and complexity.
Delivery typically takes 5 to 7 working days after the item has been shipped from our facility.
We will keep you updated on the manufacturing process through WhatsApp, sharing photos and videos to ensure your satisfaction.
Our delivery team will only deliver to the ground floor in the absence of a service lift.
If you fail to receive the products, we will hold them for 3 days, after which storage charges may apply.
Warranty
Our products come with a 1-year warranty covering manufacturing defects, inherent termite, and borer issues.
The warranty does not cover:
Minor scratches or damage from cleaning
Damage from incorrect installation
Cracks from displacement
Damage from direct sunlight or water exposure
Natural wood checks (small cracks)
Unevenness up to 5mm due to surface differences
Upholstery, coverings, or cushion covers
Disclaimer
Accessories shown in product images are for representation only and not included.
Slight variations in fabric color and wood finish may occur due to screen settings.
Wood grains vary naturally between products.
Hand-painted details may have slight variations from the displayed images.
We reserve the right to use additional materials besides the primary material listed.
By placing an order with Wooden Crest, you agree to the terms of this policy. For any questions or concerns, please contact our customer service team. All disputes are subject to Saharanpur jurisdiction only.
